Win999's Privacy Policy

1Introduction

Win999 is one of Bangladesh's most trusted online gaming platforms. We believe the best way to earn our members' trust is by keeping their personal information safe. This Privacy Policy applies to all users of the Win999 platform.

Our Privacy Policy explains what data we collect, why we collect it, how it is stored, and what steps Win999 takes to protect it. By registering or using the Win999 platform, you are considered to have accepted this Privacy Policy.

Win999 fully complies with international data protection laws and applicable local regulations. Our Privacy Policy aligns with GDPR guidelines, which represent the world's highest standard for user rights protection.

2What Information We Collect

Win999 collects only the information that is necessary. Collecting unnecessary personal data goes against our Privacy Policy. The different categories of data we collect are outlined below:

Information provided at registration

• Full name (as shown on national ID card).
• Date of birth (for age verification, to confirm 18+).
• Mobile number and email address.
• Permanent address.
• Preferred currency and language.

Information submitted during KYC verification

• Copy of national ID card or passport.
• Proof of address (e.g. utility bill or bank statement).
• Selfie or photo (for identity verification).

Automatically Collected Information

• IP address and device information.
• Browser type and operating system.
• Activity logs and session data on the platform.
• Usage data collected via cookies and tracking technologies.

Financial Transaction Details

• Deposit and withdrawal history.
• Payment method type (Mobile Banking, Nagad, Rocket, etc.).
• Transaction date and amount.

3How your data is used

Win999 uses the data it collects solely for specific, lawful purposes. Under our Privacy Policy, your information will never be used beyond its intended scope.

4Who your data is shared with

Under Win999's Privacy Policy, your data is never sold to third parties. However, limited information may be shared in specific circumstances:

Payment Providers

To complete transactions, necessary information is shared with payment providers such as Mobile Banking, Nagad, Rocket, or your bank. This data is used solely for processing the transaction.

Regulatory Authority

Win999 may provide relevant information when legally required or in response to a valid request from a regulatory authority. This forms part of our Anti-Money Laundering (AML) compliance.

Technology Service Providers

Technology companies that support Win999's platform operations may have limited access to your data. All of them operate under strict confidentiality agreements.

• Win999 never sells your data to advertisers.
• Win999 does not share your data with any profiling or tracking companies without your consent.
• Win999 does not share your data with competitors or other gaming platforms.

5Cookie Policy

Win999 uses cookies on its website and app to improve your experience. Cookies are small text files stored on your device that help the site remember your preferences.

Cookie Types

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to monitor Win999 platform performance.
• Marketing Cookies: To show you relevant promotions. You can opt out at any time.

6Security Measures

Data security is the most critical part of Win999's Privacy Policy. We use industry-leading technology and practices to keep your information safe.

Under Win999's Privacy Policy, affected members will be notified within 72 hours in the event of a data breach. We are committed to full transparency at all times.

7Your Rights

Under Win999's Privacy Policy, you have the following rights regarding your personal information:

• Access: You have the right to know what information Win999 holds about you.
• Correction: You may request corrections to inaccurate or incomplete information.
• Deletion: You may request that your data be deleted in certain circumstances.
• Processing Restriction: You may request that the processing of your data be restricted in certain circumstances.
• Portability: You can receive your data in a commonly used format.
• Right to Object: You may object to marketing communications or specific data processing activities.
• Withdrawal of Consent: You may withdraw your consent to data processing at any time.

8How long your data is retained

Win999 retains your information only for as long as necessary. Retention periods vary by data type in accordance with our Privacy Policy:

• Account Information: For the duration the account is active and 5 years after closure (as required by law).
• Financial Transactions: 7 years (as required by tax and regulatory obligations).
• KYC Documents: 5 years after account closure.
• Communication History: 3 years.
• Cookie Data: Up to 12 months.
• Marketing Preferences: Until consent is withdrawn.

Once the specified retention period has passed, win999 securely deletes or fully anonymizes your data. This Privacy Policy applies equally to every one of our members.

9Protection of Minors' Data

Win999 strictly prohibits anyone under 18 from using the platform. Both our Privacy Policy and Responsible Gaming Policy are fully committed to protecting minors.

• Age verification is mandatory at the point of registration.
• Age documents are verified as part of the KYC process.
• No data from minors is collected or stored.
• Any account identified as belonging to a minor is immediately suspended.

10Changes to the Privacy Policy

Win999 may update this Privacy Policy from time to time due to legal changes, the adoption of new technology, or improvements to our services.

• You will be notified via your registered email or app notification before any significant changes take effect.
• The date of any change will always appear at the top of this page under "Last Updated".
• Re-consent may be required for significant changes.
• Continued use of win999 after any changes constitutes your acceptance of the updated policy.

11Contact Us

For any questions, requests, or complaints regarding Win999's Privacy Policy, please contact our dedicated Privacy Team:

FAQ